Appointments
There are different ways to get medical help from a clinician, depending on your needs and preferences.
A face-to-face appointment may not always be necessary. Other clinicians may also deal with issues for which patients may previously have seen Doctors.
Online consultations
You can contact our clinical team through eConsult, our online consultation system, from any internet-connected device. You can check your symptoms, get self-help advice or send a message directly to the practice team. Messages will be checked during work hours, and we will get back to you within 2 working days.
A clinician may invite you to book an appointment or suggest another form of treatment. Often, our team can resolve common patient issues without you needing to visit the surgery.
eConsult is quick, secure and easy to use. Many patients enjoy the instant access, flexibility and quick resolutions it offers.
Requesting an appointment in person or over the phone
From the 16th June 2025 we are moving to a full online request system for GP appointments and administrative queries. We are still booking nurse appointments over the phone, and ask that you continue to request medication through our normal channels.
Please note we will no longer be letting patients book appointments at the front desk to ensure privacy.
Urgent Appointments
To request an urgent appointment for today or tomorrow (weekdays), all 0191 274 3724, visit us, or use eConsult.
Please provide as much information as possible. If we agree an urgent appointment is needed, we will try to book you in as soon as possible.
From the 16th of June, to request an urgent appointment for today or tomorrow (Monday to Friday):
· use our appointment request form, https://fenhamhallmedicalgroup.webgp.com, Monday to Friday from 8am to 6pm. We will respond within 4 hours during opening times
· Or complete the form from within your NHS App
· phone us on 01912743724, Monday to Friday from 8am to 6.30pm
· call the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
If your econsult is not urgent, we would be grateful if you would avoid sending on Mondays.
Routine Appointments
For routine appointments in the next 7-14 days call 0191 274 3724, visit us, or use eConsult.
We are open today 8:30 am to 6:00 pm.
From the 16th of June 2025, we will be moving to a total triage model.
To request a routine appointment in the next 7 days:
- use our appointment request form, https://fenhamhallmedicalgroup.webgp.com, Monday to Friday 8.30am to 6pm. We will respond within 48 hours during opening times
- phone us on 01912743724, Monday to Friday from 8.30am to 6pm
- call the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Please note we will no longer be letting patients book appointments at the front desk to ensure privacy.
Home Visits
If you are housebound, a home visit may be possible.
Please request an appointment as usual, and let us know that you are unable to get to us. It is best to contact us as early in the day as possible.
Home visits are not guaranteed, and decisions will be based on clinical need and capacity.
Cancelling Appointments
If you know you won’t be able to attend a scheduled appointment or no longer need the one you have booked, please make every effort to let us know.
Please contact us on 0191 274 3724 or at fenhamhall.mg@nhs.net. We are open 8.30 am - 6.00pm Monday to Friday, with extended access on a Monday & Thursday morning between 7.00am - 8.00am.
You may also be able to amend or cancel an appointment using the NHS App or through Patient Access, if you are signed up for those services.
By cancelling your unneeded appointment, we can offer the slot to another patient who needs it.
Book online with Patient Access or through the NHS App
Available appointments can also be viewed, booked and amended or cancelled using either Patient Access or the NHS App.