You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB).
You can view the document here: You and Your General Practice
Translated versions are available below:
| Arabic | Italian |
| Bengali | Dutch |
| Czech | Polish |
| Chittagonean | Portuguese |
| German | Romanian |
| Greek | Sylheti |
| Spanish | Turkish |
| French | Urdu |
| Gujarati | Chinese |
| Hindi | Punjabi |
This document sets out the standard core hours for every practice, as per the requirement of the GP contract. However, the ICB acknowledge that many practices may have arrangements in place where another provider is sub-contracted to deliver services at certain periods throughout the day. Our phone lines are open 8:30am – 5:30pm and you should contact 111 outside of these times.
You and Your General Practice (YYGP) on practice websites
You and Your General Practice (YYGP) describes what practices and patients can expect of each other and has been developed to help patients get the best from their GP team. YYGP also sets out how patients and or their representatives can provide feedback or raise concerns about their GP practice. All GP practices will have a link to the YYGP information on their website from the 1st October 2025, on the practice website home page. If you want to give feedback or raise a concern you can ask to speak to your practice manager. If preferred, you can leave your feedback with the ICB here (ICB Digital Patient Feedback – Tell us what you think).